At viwin96, your privacy is not an afterthought — it is a core operating principle. This Privacy Policy explains exactly what personal data we collect, why we collect it, how it is used, and what rights you hold over your information. We are committed to transparent, responsible data handling for all our Malaysian and international players.
All data transmitted between your device and our servers is protected by 256-bit SSL/TLS encryption — the same standard used by global financial institutions.
We do not sell, rent, or trade your personal information to any third party for marketing purposes — ever. Your data exists to power your account, not someone else's business.
Personal data and KYC documents are stored on access-controlled, encrypted servers. Access is restricted to authorised personnel only and governed by internal security protocols.
We collect only the data that is strictly necessary for account operation, legal compliance, and service delivery. We do not harvest data for its own sake.
Our data practices comply with international data protection standards applicable under our licensing jurisdiction, including requirements for data minimisation, purpose limitation, and retention periods.
You have the right to access, correct, export, and request deletion of your personal data. Our support team processes such requests promptly and without creating unnecessary barriers.
This Privacy Policy (hereinafter "Policy") is published by viwin96 (hereinafter "viwin96", "we", "us", or "our"), the operator of the online sports betting and casino platform accessible at https://viwin96.cam (hereinafter the "Platform"). This Policy applies to all registered users (hereinafter "User", "you", or "your"), visitors, and any other individuals whose personal data viwin96 processes in connection with the operation of the Platform.
viwin96 is committed to protecting the privacy and personal data of all individuals who interact with our Platform. We process personal data only for defined, legitimate purposes and in compliance with applicable data protection principles under the international licensing framework under which the Platform operates.
By registering an account on viwin96, accessing the Platform, or otherwise engaging with our services, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. This Policy should be read in conjunction with our Terms & Conditions, which are incorporated herein by reference.
For the purposes of this Privacy Policy, the following terms carry the meanings set out below:
Any information relating to an identified or identifiable natural person — including name, identification number, contact details, location data, online identifiers, or factors specific to the physical, economic, or social identity of that person.
Any operation performed on Personal Data, whether or not by automated means, including collection, recording, storage, retrieval, use, disclosure, erasure, or destruction.
viwin96, as the entity that determines the purposes and means of processing Personal Data collected through the Platform.
Any third party that processes Personal Data on behalf of viwin96 pursuant to a contractual arrangement, including payment service providers, identity verification services, and cloud infrastructure providers.
Identity and address verification documents submitted by Users in compliance with Know Your Customer requirements, including government-issued identification documents, proof of address, and biometric selfie images.
Small text files placed on a User's device by the Platform, used to maintain session integrity, remember preferences, and collect analytics data regarding Platform usage patterns.
viwin96 collects the following categories of personal data in connection with the operation of the Platform:
| Category | Data Elements | Required? |
|---|---|---|
| Registration Data | Full legal name, date of birth, email address, country of residence, username, password (hashed) | Mandatory |
| KYC / Identity Data | Government-issued photo ID (MyKad, Passport, Driver's Licence), proof of address (utility bill / bank statement), biometric selfie image | Mandatory (prior to first withdrawal) |
| Financial Data | Deposit and withdrawal transaction records, payment method identifiers (e-wallet account number, bank account details — name only, not full account number), transaction history | Mandatory |
| Technical Data | IP address, device type and operating system, browser type and version, session timestamps, geolocation (country-level), device fingerprint identifier | Automatic |
| Usage Data | Betting and gaming history, platform navigation data, feature usage patterns, promotional offer interactions | Automatic |
| Communications Data | Live chat transcripts, email correspondence, support ticket content, any information voluntarily provided to our support team | When applicable |
| Responsible Gambling Data | Self-exclusion requests, deposit limit settings, cooling-off period requests, problem gambling self-assessment responses | Where applicable |
viwin96 does not intentionally collect sensitive personal data categories such as racial or ethnic origin, religious beliefs, health information, or political opinions. Where such data is inadvertently present in documents submitted for KYC, it is treated with the highest degree of confidentiality and accessed only to the minimum extent necessary to complete verification.
viwin96 collects personal data through the following means:
viwin96 processes your personal data for the following defined purposes only:
To create, maintain, and administer your user account, including authentication, account security, and profile management.
To verify your identity and age in compliance with anti-money-laundering regulations and our licensing obligations, ensuring the Platform is not used by minors or for illicit purposes.
To process deposits, settle winnings, and execute withdrawal requests to your designated payment method, including compliance screening of transactions.
To meet obligations under applicable anti-money-laundering (AML) and counter-terrorism financing (CTF) frameworks, and to detect, investigate, and prevent fraudulent activity, multi-accounting, and other prohibited conduct.
To respond to your enquiries, resolve disputes, process complaints, and provide technical assistance through our 24/7 support channels.
To analyse aggregated, anonymised usage patterns and improve Platform features, performance, and user experience. Individual users are not profiled for Platform development purposes.
To administer self-exclusion programmes, deposit limits, cooling-off periods, and problem gambling interventions in fulfilment of our responsible gambling obligations.
To comply with applicable legal requirements including court orders, regulatory directives, law enforcement requests made under lawful authority, and record-keeping obligations under our operating licence.
viwin96 relies on the following legal bases for the processing of your personal data:
viwin96 does not sell, rent, or commercially transfer your personal data to any third party. We share personal data only in the following strictly limited circumstances:
viwin96 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or licensing obligations. The following general retention periods apply:
Where data is no longer required for any active legal, regulatory, or operational purpose, viwin96 will securely delete or anonymise it in accordance with our internal data lifecycle management procedures.
viwin96 implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include but are not limited to:
Notwithstanding these measures, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. Users are encouraged to use strong, unique passwords for their viwin96 account and to enable two-factor authentication where available. viwin96 will never ask for your password via email, live chat, or any other communication channel.
viwin96 uses cookies and similar technologies to operate and improve the Platform. We use the following categories of cookies:
Required for the Platform to function correctly, including session management, login authentication, and security token validation. These cookies cannot be disabled without disrupting core Platform functionality.
Used to collect anonymised information about how users interact with the Platform — pages visited, features used, and error events — to help us improve overall performance and user experience. Data collected is aggregated and does not identify individual users.
Used to remember user preferences such as language settings, display options, and session configurations, providing a more personalised experience on return visits.
viwin96 does not use third-party advertising cookies or permit external advertising networks to track your activity on the Platform. You may manage cookie preferences through your browser settings; however, disabling strictly necessary cookies may impair Platform functionality.
As viwin96 operates under international licensing and utilises cloud infrastructure and service providers located in multiple countries, your personal data may be transferred to and processed in jurisdictions outside Malaysia. Such transfers may be to countries that do not have data protection laws equivalent to those in your home jurisdiction.
Where we transfer personal data internationally, we take appropriate measures to ensure that such transfers are subject to adequate safeguards, including:
By using the Platform, you acknowledge and consent to the transfer of your personal data to our international service providers and infrastructure partners under the safeguards described above.
Subject to applicable law and any overriding legal obligations (such as AML record-keeping requirements), you have the following rights in respect of your personal data held by viwin96:
Request a copy of the personal data we hold about you, along with information about how it is used and with whom it is shared.
Request correction of inaccurate or incomplete personal data. For KYC-verified fields, updated documentation may be required.
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention requirements.
Request your personal data in a structured, machine-readable format for transfer to another service provider where technically feasible.
Request that we restrict the processing of your data while a dispute regarding its accuracy or the lawfulness of processing is under investigation.
Object to processing based on legitimate interests, including any profiling for responsible gambling purposes. Certain processing may continue where we can demonstrate compelling overriding grounds.
To exercise any of the above rights, please contact our Data Protection team via the details provided in Section 15. We will respond to valid requests within thirty (30) days. In some cases, we may require additional identity verification before processing your request to protect against unauthorised access.
The viwin96 Platform is strictly restricted to individuals who are 21 years of age or older. We do not knowingly collect personal data from minors. Age verification is a mandatory component of the KYC process, and accounts found to be registered by individuals under the age of 21 will be immediately suspended and all associated data processed in accordance with applicable legal requirements.
If you are a parent or guardian and believe that a minor under your supervision has registered an account on our Platform, please contact us immediately at the details in Section 15. We will investigate and take appropriate action, including account closure and data deletion where legally permissible.
viwin96 reserves the right to amend, update, or replace this Privacy Policy at any time to reflect changes in our data practices, applicable law, or operational requirements. Where amendments are material, we will provide advance notice to registered Users via email or a prominent in-Platform notification, at least seven (7) days prior to the effective date of the change.
The current version of this Policy, as published on this page with the indicated date of last update, shall constitute the operative privacy terms between you and viwin96. Your continued use of the Platform following the effective date of any amendment constitutes acceptance of the updated Policy. If you do not accept the revised terms, you should cease using the Platform and may request account closure in accordance with our Terms & Conditions.
For all privacy-related enquiries, data subject requests, or concerns regarding the processing of your personal data, please contact us through the following channels:
Access our live chat support directly on the Platform. For data subject access requests or formal complaints, please specifically identify your query as a "Data Protection Request" so it can be routed to the appropriate team.
Written privacy correspondence: [email protected]
Please use the subject line "Privacy Request – [Your Registered Email]" to ensure prompt handling.
We endeavour to acknowledge all privacy-related enquiries within 72 hours and to provide a full response within thirty (30) days of receipt. Complex requests may require additional time, in which case we will advise you of the expected timeline. viwin96 does not operate a telephone support line — all formal correspondence must be submitted via live chat or email.
viwin96 puts you in control of your personal information. Here is a quick-reference summary of how to exercise your rights.
Email [email protected] with subject "Privacy Request" to access, correct, or delete your data.
Our 24/7 live chat team can assist with privacy queries in real time. Identify your query as a "Data Protection Request" for priority routing.
We acknowledge requests within 72 hours and aim to resolve them within 30 days. Complex requests may take longer — we will keep you informed.
Your data is protected, your rights are respected, and your information is never sold. Explore Malaysia's most trusted betting platform with full peace of mind.
For players aged 21 and above only. Gamble responsibly.